Terms of Service

Terms of Service

CareMatch Services (“Company,” “we,” “our,” or “us”) provides an online platform and referral services that connect clients and families with independent caregivers. By using our website and services, you (“you” or “user”) agree to the following Terms of Service. Please read them carefully.

1. Our Role

We are a referral agency. We do not employ caregivers and do not provide direct care services.

Caregivers operate as independent providers or businesses and are responsible for their own rates, schedules, and services.

Clients and caregivers are solely responsible for the terms of their working relationship.

2. Use of Services

You agree to provide accurate information when using our website or services.

You must be at least 18 years old to use our services.

You may not misuse our website, attempt unauthorized access, or use the platform for unlawful purposes.

3. Payments and Fees

Clients agree to pay the caregiver’s hourly rate plus any administrative fees that may apply.

Payment processing may be handled by third-party providers. By using our services, you agree to their terms and conditions.

All payments are final unless otherwise required by law.

4. No Guarantees

We do not guarantee the quality, safety, or suitability of any caregiver.

We do not warrant that our website will always be secure, available, or error-free.

Any reliance on caregiver information or services is at your own risk.

5. Disclaimers

We do not provide medical, legal, or financial advice.

We are not responsible for any loss, injury, or damages resulting from caregiver services.

Third-party providers (e.g., payment processors, background check services) are solely responsible for their own services.

6. Limitation of Liability

To the maximum extent permitted by law, CareMatch Services and its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

7. Indemnification

You agree to indemnify and hold harmless CareMatch Services from any claims, damages, or expenses arising out of your use of our services or your relationship with a caregiver.

8. Termination

We reserve the right to suspend or terminate access to our services at our discretion, without notice, if you violate these Terms.

9. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of our services means you accept the revised terms.

10. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

11. Contact Us

For questions about these Terms, please contact us at:

CareMatch Services
19849 Nordhoff St. Northridge, CA 91324
[email protected]
747-277-8237