FAQs

CareMatch Services is a caregiver referral and registry service. We introduce families to independent caregivers and do not employ the caregivers. CareMatch makes the connection, and you select the caregiver that best fits your needs. You pay your caregiver directly through our secure platform, which also manages scheduling, payment processing, and record-keeping for your convenience.

Four steps: Tell us your needs → Speak with a care coordinator → Get caregiver matches → Choose with confidence. We support you throughout.

No. Caregivers provide non-medical support (companionship, personal care, meal prep, mobility, medication reminders, errands/transportation, respite, dementia support). For clinical tasks (e.g., injections, wound care), we’ll refer you to licensed providers.

Often within 24–72 hours, depending on your location, schedule, and the type of care requested.

Our company is located in the San Fernando Valley area of California but we can work with anyone in California based on caregiver availability.

Yes—many caregivers are available for overnights or live-in arrangements.

Absolutely. Share any preferences and we’ll prioritize caregiver matches who align with your family’s lifestyle.

Yes, many can. You and the caregiver should agree on driver eligibility, vehicle use, and mileage reimbursement before starting.

We gather information on experience, references, ID/work authorization, and relevant trainings (e.g., CPR/First Aid). With caregiver consent, we can coordinate third-party background checks and share results with you.

Yes—most families do a meet-and-greet or a short trial shift before confirming ongoing care.

Tell us right away. We’ll rematch you with additional caregiver options promptly.

We can help you search for backup options from the network when unexpected changes happen, subject to availability.

The cost of care depends on the caregiver you choose. Since each caregiver operates as an independent provider, they set their own hourly rates based on experience, skills, and availability. In California, total costs typically range from $25–$30 per hour, which already includes our administrative costs.

Caregivers are paid directly as independent providers through our secure payment platform. No need to worry about cash, checks, or late payments — everything is handled online, automatically includes our administrative costs, and gives you a clear record for your peace of mind.

Minimums vary by caregiver and role. Tell us your ideal schedule and we’ll propose options that fit.

You and the caregiver agree on days, hours, and duties. We’ll help align expectations up front to avoid surprises.

The Family Portal is a secure online hub where you can review and approve caregiver timesheets, view schedules, share care notes and care plans, and manage communication with your caregiver and CareMatch support. It keeps everything organized in one place so you always have clear records and peace of mind.

The caregiver submits hours in the portal → You review and approve.

Holiday rates and availability are set by you and the caregiver. Agree on terms in advance and note them in the care plan.

We handle the details so you can focus on care. Our team supports you with caregiver matching, secure payments, scheduling tools, and record-keeping — giving you peace of mind without the paperwork.