Privacy Policy

Privacy Policy

CareMatch Services (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, mailing address, payment details, caregiver profiles, and client care needs.

Usage Information: IP address, browser type, device information, and how you interact with our site.

Cookies and Tracking: We may use cookies and similar technologies to improve user experience and marketing.

2. How We Use Your Information

We use your information to:

Match clients with independent caregivers.

Process payments and administrative fees.

Communicate with you about services and support.

Improve our website, services, and user experience.

Comply with legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

Caregivers and Clients: To facilitate referrals and scheduling.

Service Providers: Such as payment processors, background check providers, and technology partners.

Legal Compliance: When required by law or to protect our rights, safety, or property.

4. Data Security

We use reasonable safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your data.

5. Your Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to request access, correction, or deletion of your personal information. To exercise these rights, please contact us using the information below.

6. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

7. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. SMS Messaging

By providing your phone number, you agree to receive SMS text messages from CareMatch Services related to your inquiries, caregiver matches, scheduling, and service updates.

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP to a message. Reply HELP for help.

Carriers are not liable for delayed or undelivered messages.

We will not share your phone number with third parties for their marketing purposes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CareMatch Services
19849 Nordhoff St. Suite 207, Northridge, CA 91324
[email protected]
747-277-8237